Privacy Policy

1Introduction

Currency Wise Exchange Pty Ltd ("we," "our," or "us") is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Privacy Act), including the Australian Privacy Principles (APPs). By accessing our services or website, you consent to the collection, use, and disclosure of your information as described in this policy.

2What Information We Collect

We may collect and hold the following types of personal information:

• Full name
• Proof of address
• Phone numbers
• Email addresses
• Occupation
• Beneficiary bank account details
• Government-issued identification (e.g., Australian Driver’s Licence, Passport, Medicare Card)
• Transaction history
• Payment card details

IP address, device information, and browsing history when interacting with our website

3How We Collect Personal Information

We collect personal information through various means, including:

• Directly from you when you provide it via our application forms, website, mobile apps, customer support, and transactions
• Face-to-face at the time of transaction
• Third-party sources, such as government verification services, electronic identity verification providers, financial institutions, marketing agencies, and fraud prevention services
• Website analytics, including cookies, to monitor and improve our website performance

We also use the Document Verification Service (DVS) to verify a customer’s identity by confirming that the details on their identity document match the government’s records. The DVS can also confirm that the details are still valid and not expired or cancelled.

We may also receive unsolicited personal information. If we determine that such information is unnecessary, we will destroy or de-identify it unless required for legal purposes.

4How We Use Personal Information

We use personal information to:

• Process transactions and verify identity
• Provide our products and services
• Comply with legal and regulatory obligations (e.g., anti-money laundering and counter-terrorism financing laws)
• Prevent fraud, security threats, and unauthorized transactions
• Conduct business analytics, customer support, and improve user experience
• Communicate with you about promotions, offers, and updates (subject to your consent)

5Sharing and Disclosure of Personal Information

We do not sell, rent, or trade your personal information. However, we may share personal information with:

• Third-party service providers for transaction processing, customer verification, IT support, marketing, and fraud prevention
• Financial institutions, credit agencies, and payment processors
• Government and law enforcement agencies in response to legal requirements, subpoenas, or regulatory requests
• Business partners in connection with mergers, acquisitions, or restructuring

6Security of Personal Information

We implement robust security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Secure databases with encryption and password protection
• Restricted access to personal data based on job roles
• Two-factor authentication for remote access
• Regular security audits and employee training
• Employees must adhere to strict confidentiality protocols and security practices to prevent unauthorized disclosure of customer information.

7Website and Cookies

We use cookies and analytics tools to:

• Improve website functionality and user experience
• Track visitor interactions and optimize marketing efforts
• Monitor and detect fraudulent activities
• You can modify cookie settings through your web browser. However, disabling cookies may impact the functionality of our website.

8Direct Marketing

We may send promotional emails and marketing communications if you opt-in. You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Updating your preferences in your account settings
• Contacting us directly
• We do not disclose personal information to third parties for marketing purposes without your explicit consent.

9Accessing and Updating Your Personal Information

You have the right to request access to the personal information we hold about you. You may also request corrections to inaccurate or outdated information. To make such a request, contact our Privacy Officer using the details provided below.

10External Websites and Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies before providing any personal information.

11Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website, and continued use of our services after updates signifies your acceptance of the changes.

12Complaints and Contact Information

If you have any questions, concerns, or complaints regarding the handling of your personal information, you may contact our Privacy Officer:

Privacy Officer
Currency Wise Exchange Pty Ltd
202A 60 York Street, Sydney NSW 2000
Email: ca@currencywise.com.au

We will acknowledge and respond to complaints within a reasonable timeframe. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).