In addition to the terms governing access to and use of our Website, the following conditions apply to all interactions at physical retail locations operated by Currency Wise (Currency Wise, ABN 18 675 798 302).
1. Service Eligibility and Compliance
All services provided in-store are subject to eligibility requirements and compliance with Australian regulations, including AML/CTF obligations. For certain transactions—such as those involving large or regulated amounts—customers must present valid identification. Failure to provide ID when requested, or non-compliance with regulatory requirements, may result in refusal of service.
2. Accuracy of Information and Transaction Confirmation
Customers are responsible for providing accurate and complete details during any transaction. A receipt will be issued upon completion—please review it carefully before leaving, as errors may affect processing and cause delays.
3. Pricing, Payment Methods, and Exchange Rates
- Exchange rates and fees may change without notice due to market conditions. The final rate will be confirmed at the point of sale.
- Accepted payment methods include cash, EFTPOS, bank transfers, credit/debit cards, and mobile payments (Apple Pay, Samsung Pay).
- EFTPOS from a Savings or Cheque account incurs no extra fee. A 1% fee applies to credit cards, debit cards when tapped, and mobile payments. To avoid this fee, insert your debit card and select Savings or Cheque.
- Credit card cash advance notice: Your card issuer may treat currency purchases as cash advances, which can attract fees and interest from the transaction date. Check with your bank for details.
4. Currency Availability and Conditions
Certain currencies and large amounts may be subject to availability. Contact the store in advance for high-value or uncommon currencies. We only accept foreign currency in good, resaleable condition and may refuse bills that are damaged, worn, or outdated.
5. Currency Orders and Payment Terms
- Placing an Order: Customers can pre-order currencies for collection at a Currency Wise store, in person or by phone.
- Payment Options: Pay over the phone at the time of ordering or upon collection. Phone payments are processed securely.
- Deposits: A deposit is required to secure your order. Deposits may be non-refundable or partially refundable depending on circumstances.
- Order Confirmation & Collection: You’ll receive an estimated collection date. Bring valid ID and order details when collecting.
- Order Changes: Contact us promptly for modifications. Changes depend on availability and may affect the exchange rate.
- Cancellations & Non-Collection: Orders not collected within the specified timeframe (e.g., 7 business days) may be cancelled and subject to an administrative fee and loss of deposit.
- Exchange Rate for Orders: The applicable rate is confirmed at payment. If paying on collection, the day’s rate applies. Currency Wise is not responsible for rate changes if collection is delayed.
6. Customer Conduct and Right to Refuse Service
We aim to provide a safe, respectful environment. Disruptive or abusive behaviour will not be tolerated. We reserve the right to refuse service or ask individuals to leave if conduct expectations are not met.
7. Security, Surveillance, and Privacy
For safety, all transactions are monitored and recorded via CCTV. Personal data collected during transactions is handled per our Privacy Policy and used only for service delivery and regulatory compliance.
8. Store Hours and Service Availability
Store hours may change—check our website or contact the store for current information, especially during holidays. Some services may be limited during peak periods or unforeseen circumstances.
9. Liability for Errors and Refunds
We strive for accuracy. If you notice a discrepancy, report it immediately for correction. Our liability is limited to fixing errors at the time of transaction. Completed foreign currency transactions generally cannot be reversed or refunded. Refunds or reversals are at our discretion and may require documentation.
10. Dispensed Currency and Security of Funds
Verify your currency and amount before leaving. Issues reported later may not be addressed without proof. Once collected, safeguarding your currency is your responsibility. Currency Wise is not liable for loss or theft after collection.
11. Mistakes in Transaction Amounts
If an error results in overpayment or excess currency, we may contact you to request its return. Please cooperate by returning any overpaid amount promptly, either in-store or via an agreed method. This supports fair trading and accurate transactions.
12. Dispute Resolution and Customer Support
For concerns, speak with the store manager or contact our support team via the website or at [support contact]. We aim to resolve disputes professionally and promptly.
13. Changes to In-Store Terms
These terms may be updated periodically. Updates will appear on our website, and continued use of our services indicates acceptance of the latest version.